FAQ’s

Who can apply for a digital wallet?

Limited Companies, Partnerships and Sole Traders registered in the UK & EEA

How long does it take to open a digital wallet?

Depending on the type of business digital wallet opening time will vary from 1-5 days

What if I suspect that fraud has occurred on my digital wallet?

Contact eMoney247 Immediately with information at support@emoney247.co.uk

What type of payments can I make?

All GBP payments sent from your digital wallet(s) are made as Faster Payments.
All Euro Payment through SEPA

Will you carry out credit checks or ID checks when I apply for a digital wallet for my Business?

We will not carry out a credit check; however, we will carry out checks to verify your Business and UBO/Director identity.
Your documents will then be verified by our compliance team, who will then contact you when a decision has been made or if they require any further information from you.

Is there a charge for the digital wallet?

Please check all our fees on your eMoney247 Limited Contract

Can I go overdrawn?

No, there is no overdraft facility with your digital wallet.

How is my personal information and privacy protected?

We safeguard your information in accordance with our Privacy Policy and applicable law. Please see our privacy policy

How do I close my digital wallet?

Make sure your balance is £0 and you’ve cancelled any active Direct Debits.
We’d also recommend downloading your statements or a transactional csv, as you can’t access them once the digital wallet is closed.
Once the above steps have been completed, just send us a support message and we’ll request your digital wallet to be closed.
You’ll receive an email confirmation when it’s been closed.

Can I change my Company Name?

If your Registered Company name has changed with the UK Companies house, just send our Member Support team a message with the relevant evidence and they’ll have it updated for you.

Are my funds protected?

UK Safeguarding Explanation
Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011.